Partner charter

1. Provider commitments

1.1 Authenticity & regulatory compliance

• Hold the prefectoral authorisations and declarations required for the activity (SIRET or local equivalent, accommodation licence, guide / passenger transport approval, etc.);
• Subscribe to suitable professional liability insurance and maintain it throughout the partnership;
• Comply with applicable hygiene, safety and accessibility standards, particularly for outdoor activities.

1.2 Service quality

• Publish accurate descriptions matching reality (recent photographs, genuinely available equipment, exact opening hours);
• Keep the availability calendar up to date and confirm every booking within 24 hours (D+1 on weekdays, D+2 on weekends);
• Fully respect the published cancellation policy and notify any unavailability as soon as possible.

1.3 Customer relationship

• Reply to traveller messages within 48 business hours;
• Welcome every traveller respectfully, without discrimination (French Criminal Code Art. 225-1);
• Encourage travellers to post an honest review after their stay or activity — buying or fabricating reviews is strictly forbidden and triggers immediate termination of the partnership.

2. EXAUTHYS commitments

2.1 Visibility & qualified traffic

EXAUTHYS commits to promoting partner Providers on its marketplace and to investing in qualified traffic acquisition (organic search, institutional partnerships, targeted communication in primary markets: French Guiana, Suriname, Brazilian Oiapoque, Haiti, Guyana).

2.2 Operational tools

• Real-time dashboard: bookings, calendar, unified messaging, statistics, invoices, payments;
• Multi-factor authentication and AES-256 encryption of bank account details (IBAN/BIC);
• French-speaking technical support during Guianese business hours (Monday-Friday 8 am-6 pm).

2.3 Payments & commissions

• Default commission: 15% of the amount paid by the traveller (contractually adjustable, in particular for founding partners);
• Net payout (amount - commission) by SEPA bank transfer every two weeks, with a detailed statement per booking;
• Net / VAT / Gross invoicing compliant with French tax obligations (20% VAT by default, save for reduced tourism rates).

3. Suspension & termination

EXAUTHYS reserves the right to immediately suspend or terminate a partnership in case of serious or repeated breach of the above commitments, in particular:

• more than 3 validated consumer complaints within a 6-month window;
• reported safety issues for travellers;
• fraud (fake reviews, overcharging, intentional double-booking);
• repeated failure to meet booking confirmation deadlines.

Any suspension is notified to the Provider's email with reasons. A challenge procedure may be initiated with the partners team within 30 days.

4. Charter evolution

This Charter is reviewed at least once a year. Any substantive change is notified to Providers by email at least 30 days before it takes effect. Continued use of EXAUTHYS' services after such notice constitutes tacit acceptance of the new version.